SUPPORT

Firstly, we want to thank you for hosting your website with Halex.

If you are experiencing difficulty with your website, FTP directory, or email, please ensure that you have tested your internet connection to ensure you are up and running with your provider.

Before You Contact Support:
If you are unable to access your website, FTP directory, or email, please try to browse to another site such as Microsoft.com or CNN.com. If you can't connect to websites, please call your Internet Service Provider.
If you are able to surf to other websites, but you still can't connect to your website, FTP directory, or email then please contact us.

Contacting Support by Phone:
905-763-6529 ext. 25 Tania

Phone support is available during regular business hours from 8:30 am to 5:30 pm.
If possible, please have a detailed explanation of the problem with the time and date the problem occured, including any error messages, ready before you call.

Contacting Support By Email:
For after-hours support, including weekends, email hosting-@-halex.com.
Please ensure that you eliminate the word REMOVE from the email address in the To: field of your email.
If possible, please provide a detailed explanation of the problem with the time and date the problem occured, including any error messages, in your email.
The response time on average is 4 to 8 hours; we can't guarantee a set time but we will respond as quickly as possible.

Contacting Support by the 1-800 Tele-Support IVR Service:
If you are a corporate account and your hosting package provides you with 1-800 tele-support, please call the number on the support doc provided to you when you first signed up with us. You will need your access code and PIN when you call. If you need a copy of the support doc, please [click here]. If you have problems using this service, please email or call us at the information provided above.

Contacting Support through the client support hotline service:
For clients with existing support contracts: 647-722-8990

BILLING INQUIRIES
Invoices are sent out monthly and due upon receipt. If you have a problem with your invoice, require a copy of an invoice or have a question about hosting rates, overages and fees, please contact Tania Lundberg at 905-763-6529 ext. 25 or email tanial @ halex.com: Please ensure that you eliminate the word REMOVE from the email address in the To: field of your email.