ABOUT HALEX

Based on our collective 25 plus years of corporate IT experience, Halex provides consultitative needs reviews, business process reviews and technical audits. Utilizing former CIOs, CTOs and vice-presidents of I.T. on staff, Halex offers a breadth of senior technical services.

We offer the following:

• Outsource/contract CIO/CTO services
  
• Audits related to IT infrastructure
  
• Strategy
  
• Security
  
• Implementation
  
• Integration to business processes
  
• IT project management
  
• Network configuration and integration services
  
• Outsourced network support and management

Software Development Services
Halex employs developers with multiple skill sets, from elaborate relational database design to static web design and content management. This diversity of talent allows Halex to be extremely versatile in all areas of development and offers a multi-faceted approach to teamwork.
Halex has designed and implemented many "special" integration projects such as tying legacy systems with ERP applications and CRM packages to allow a fully "back to front" handling of information from customer data, accounting systems and inventory management systems. Halex specializes in integration projects, offering to undertake such projects other companies may have written off as "can't be done".
Integrated survey systems for marketing campaigns, medical registries and customer service have become a key niche serviced by Halex. With a fully integrated database engine, web client interface, and telephone component, companies are able to allow clients/patients/test-subjects to use the method of survey most comfortable for that individual, while maintaining a single database for standard result reporting or specialized "drill-down" demographic reports.

Halex offers the following development expertise:

• Source code - Java, C++, C#, .Net and ASP
• Database - SQL, DB2 and Oracle
• IVR - Contarra, Envox, Cool IVR, Intel CT-ADE, Elix and conversion services between platforms
• Wireless - WML, WAP, special integration for hand-held PDAs
• WWW - Design, multimedia, interactive elements, "on-the-fly" content management and secure administrative processes
  

Our Professional Services team will assist you in the following areas:

• Review of program objectives
• Consultation on program & script design
• Call flow analysis to maximize caller acceptance
• Data acquisition and processing methodology
• Reporting methodology

From beginning to completion, Halex's Development and Implementation team ensures that you receive the best value by providing:

Fully customized IVR application development
Database development (when required)
Customized reporting development
Professional voice recordings
Telecom facilities provisioning and management
Application testing and troubleshooting

Hosted Services
With a telecom and internet N+1 infrastructure located in Canada's major telco hotel (151 Front Street - Toronto), Halex offers reliable and affordable hosting services for a number of its custom-developed client applications as well as a suite of Halex developed applications without the capital expense of on-site equipment and installation.

By delivering a Hosted & Managed solution we ensure that your callers have 24/7 access to your applications, and provide you with real-time access to your information.

IVR application hosting
XML data gateway
Database hosting
Toll-Free Services
Program Maintenance and Management
Dedicated support team
System administration and monitoring
On-line reporting